Privacy Policy at Smooth Spins Casino – How We Protect Your Data in the UK

At Smooth Spins Casino, protecting the personal data of our players is a responsibility we take seriously. This Privacy Policy explains what information we collect, why we collect it, and how we use and safeguard it in accordance with UK data protection law. We operate in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website and services, you acknowledge that you have read and understood this policy.

What Information We Collect

When you register an account or use Smooth Spins Casino, we may collect a range of personal information. This includes your full name, date of birth, postal address, email address, telephone number, and payment details such as card or bank account information. We may also collect technical data such as your IP address, browser type, device identifiers, and cookies that help us understand how you navigate our site. Additionally, we gather information related to your gaming activity, transaction history, and any communications you have with our customer support team.

How We Use Your Information

The information we collect is used for several essential purposes. We use it to verify your identity and age in compliance with UK Gambling Commission requirements, to process deposits and withdrawals, and to provide a personalised gaming experience. Your data also helps us detect and prevent fraud, money laundering, and problem gambling behaviours. We may use your contact details to send you service-related notifications and, where you have given consent, promotional offers and updates about Smooth Spins Casino.

Legal Basis for Processing

We process your personal data on several legal grounds. Processing is necessary for the performance of a contract when you use our services. In some cases, processing is required to comply with our legal obligations under UK law, including anti-money laundering regulations and responsible gambling requirements. Where we send marketing communications, we rely on your explicit consent, which you may withdraw at any time by contacting our support team or updating your account preferences.

Smooth Spins Casino does not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating the platform, processing payments, and verifying identity. We may also disclose data to regulatory bodies such as the UK Gambling Commission or law enforcement agencies when required by law. All third parties with whom we share data are required to handle it in accordance with applicable UK data protection standards.

Data Retention and Your Rights

We retain your personal data for as long as your account remains active and for a period thereafter as required by law. You have the right to access, correct, or request deletion of your personal data, as well as the right to restrict or object to its processing. To exercise any of these rights, please contact our data protection team through the details provided on our website. If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and gather analytical data. You can manage your cookie preferences through your browser settings or our on-site cookie consent tool. Disabling certain cookies may affect the functionality of the Smooth Spins Casino platform, but we will always respect your choices regarding non-essential cookies.